Sign in with your Chatwoot access token.
Find it in Chatwoot under Profile Settings → Access Token.
Conversations whose last message is the customer's — oldest wait first. Click to open in Chatwoot.
Contacts with real history that stopped talking — the re-engagement list.
When attention is demanded — messages by weekday × hour (UTC).
Click a bar to open that contact's report.
Median time we take to reply (≥3 samples).
Markdown report packs and CSV dumps for the current window.
Who logged in when — straight from Chatwoot's login records (UTC). A login is stamped when a session starts, so "last activity" (newest message sent) shows agents who simply stayed signed in.